Where did the link go from the Snapshot screen on Accounts Payable/Receivable? It was so handy and quick to see what is outstanding, rather than go and run a report.

Welcome to the Community space, @golfcourseoaklake. I'm pleased to hear that the snapshot screen feature has been helpful for you. I'll be here to assist you in displaying the Accounts receivable and payable clickable link on your screen once again.

The reason why the Accounts Payable/Receivable link suddenly disappears from the snapshot screen is due to a browser issue.

Excessive use of your browser without refreshing and clearing previous activities that have outdated files can cause display issues, similar to what you're experiencing.

I recommend logging out of your account and clearing the cache and cookies of your browser to refresh and delete damaged files.

If the issue persists, ensure you're using the recommended operating systems and internet speeds to use QuickBooks at its best.

Please know, aside from the Accounts receivable/payable link in your snapshot screen, you can also utilize the Expenses and Invoices section on the same screen, which has a clickable link and could provide the same information.

For additional questions or clarifications, leave a reply below.

Thanks for your response, however after clearing cache and logging on and off, I still cannot get the Add or Remove widgets button.  Its like everything freezes. I am using Google Chrome.  Once I have clicked the Add or Remove widgets button, I have to close Quickbooks to reset so I can navigate.  I miss the A/R and A/P on my screen.  Is there any other way to have this resolved?

thanks

Hi golfcourseoaklake. Thank you for taking the time to provide detailed information about your problem and for the effort you've already put into trying to resolve it.

Since you’ve already attempted clearing your browser's cache and logging in and out of your account, I recommend ensuring that your browser is updated to the latest version to ensure the page works correctly.

Alternatively, you can try accessing your QuickBooks account using another supported browsers. You can refer to this article for detailed information about the versions and browsers supported by QuickBooks: System requirements for QuickBooks Online products.

If the issue persists despite updating your browser and switching to a supported one, I suggest contacting our live expert team. They have the necessary tools to review this matter more closely and can assist you in resolving this issue in real time.

Here’s how you can connect with one of our live experts:

1. Click the (?) Help icon.
2. Go to the Search tab and enter your concern.
3. Click the Contact us button.
4. Choose how you'd like to connect with a live expert:
   • Start a Chat with us.
   • Request a Callback.

To find the best time to reach us, please check our support hours: Support hours.

Let me know if there’s anything else I can assist you with.