Why are my Business ID Numbers obfuscated?

Hello John, 

It's important you're able to view your business number. Rest assured, I'll be glad to guide you in the right direction so you're on the right track. 

I recommend making sure you're logged in as an admin user so you can view the business number. Here's how:

1. Go to Settings ⚙ and select Accounts and settings.
2. Select Company, then ✎ Edit in the Company name section.
3. Enter the new name in the Company name field.
4. If the company's legal name is different from the Company name you entered:
5. Enter/edit/view your Business Number (BN) in the field provided.
6. Select Save, then select Done.

In case you're having issues after following the steps above, I recommend clearing cache and cookies on your browser. Doing this helps with fixing most browser-related issues. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to give this a try.

Feel free to let me know what happens. I'll be here in case you have other questions.

Thx for your quick reply James. Let me preface my reply by saying I have followed the steps in Clear Cache and Cookies before posing my question and again a second time.

I want to clarify that I am not asking about the Business Number in the Company Name your instructions refer to. I am asking about Business ID No. in Supplier > Additional info highlighted in the attachment. I entered the charity's CRA Charitable Registration no (in this case [removed] RR 0001) and after saving it displays as XXXXXXXXXXXXX0001 - obfuscated like a credit card number in a bank feed.

I am an administrative user so I expect to able to view the actual number.

At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this ASAP. You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out.