cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
melanie40
Level 1

Why can't I choose transactions view when I connect Square to QBO. I don't want 100's of transactions downloaded per day I just want a daily summary.

The prompt that comes up in the YouTube video does not appear for me.  I've tried at least 10 times.
2 Comments 2
JamesM4
QuickBooks Team

Why can't I choose transactions view when I connect Square to QBO. I don't want 100's of transactions downloaded per day I just want a daily summary.

Hi melanie40,

 

Welcome to the QuickBooks Community. It's important you're able to get the resolution you need with this in a timely manner. I'll be glad to point you in the right direction so you're on the right track with your work. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and have a visual reference of what you're seeing on your end. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

melanie40
Level 1

Why can't I choose transactions view when I connect Square to QBO. I don't want 100's of transactions downloaded per day I just want a daily summary.

See case 1575909880.  I was told you couldn't help me.

Need to get in touch?

Contact us