Why do I get charged a fee for a client to send a bank transfer for payment?

QuickBooks Online Payments charges a bank payment fee per transactions, Walingafitness. Let's discuss this further.

Upon receiving a bank payment from your client, your bank will charge a fee of either 1% of the payment amount or up to $100, which will be deducted from your account. For more information about transaction fees and other charges, please refer to the article: Bank Payments Fees in QuickBooks Online Payments.

Furthermore, if you want to charge your client for the bank transfer, you can manually add service fees to their invoices.

Once your payments are processed, you can begin recording them to ensure that invoices are marked as paid. You can find step-by-step instructions in this material: Record invoice payments in QuickBooks Online.

Post again if you have more questions about the QBO bank transfer. I'm more than eager to answer them at any time.

This “fee” only applies when a client pays through QuickBooks links. If a client pays via e-transfer directly to us our bank does not charge a fee. This “bank fee” is a QuickBooks fee. Where is this money going to? Why is it being charged? It has nothing to do with banks. 

In order to clarify these charges, Walingafitness, we need to contact our live support team, as they are the only ones who can access and review your account. Let me direct you to them.

Before we contact them, you can check this article here to learn more details about Intuit charges to your credit card or bank account.

To contact our live support team, here's how:

1. Open your QuickBooks account using your web browser.
2. Head to the Help icon, then the Search tab.
3. Enter Contact US in the search box.
4. Click Contact Us.
5. Pick the Chat or Callback option.
    

Moreover, you can start recording invoice payments to ensure your invoices are marked as paid. For more details, you can visit this article: Record invoice payments in QuickBooks Online.

If you have further questions about bank transfers and charges in QuickBooks Online, feel free to click the reply button. I'm always here to help.

You charged a fee for a free bank transfer. I’m not interested in the chat it’s useless. Explain why you charge a fee please, that’s all I want. 

It's our utmost priority to supply you with the information you require, and I'm here to provide it to you, Walinga.

When receiving funds via QuickBooks (QB) Payments, a processing fee will be charged to your account regardless of the payment method. This handling fee is necessary to execute a secure transfer from the payor to the payee's account. It guarantees the protection of the affected accounts against potential fraud.

However, if the fund was not transferred via the QB Payments service, you can utilize our Look up your charge tool. It can help you verify the full details of the fee.

Here's how:

1. Access this link: Understand Intuit charges on your credit card or bank statement.
2. Scroll down to Option 2: Look up a charge here section.
3. Choose the appropriate Payment method and fill out the rest of the form accordingly.
4. After that, click Look up charge.
   

You may also explore this article: Bank Payments: Frequently Asked Questions for Merchants. It provides complete insights about managing your merchant account, services, and designated charges.

Please know that you can always reach out again in the Community forum. We're always here to ensure all your queries regarding bank fees and merchant services get addressed accordingly.