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accounting431
Level 1

Why does it take me 7 steps to log on now?

I use lastpass to manage my passwords, but still, this is MUCH more painful than it needs to be.

When I log in for the first time in the day, it used to be so easy. Now, I must run the gauntlet of all the things Intuit wants to put in front of me when all I really want is ONE THING, which is to get to my main screen in QBO. Here are the steps:

 

Step 1 - sign in the first time

Step 2 - password

Step 3 - which account should I use to sign in? (as in, I have another one? which I don't)

Step 4 - password, again!

Step 5 - manage my account - no, I just want to log in!

Step 6 - terms of service, which didn't change since the last time, but I still need to click through like a trained monkey

Step 7 - definitely want to go to the only company I have, but somehow Intuit doesn't know this? Ah, I know, they want me to click on one of those cancelled companies so they can make more money!

 

Worse, I like to keep qbo pinned on my browser so it's always in the same spot, but by the end of this sequence I've opened up a new tab, so I need to mess with my tabs to get it back to my preferred configuration.

 

I am really really annoyed!

Intuit has never been a usability leader, to be sure, but this is ridiculous.

 

1 Comment 1
Trish_T
QuickBooks Team

Why does it take me 7 steps to log on now?

Hi accounting431,

 

Thanks for reaching out here to voice your concerns.  I completely understand the impact this is having on your day. However, Intuit is dedicated to guarding your data, from multi-factor authentication to our anti-fraud technology. Follow this link to learn more about Intuit Security practices; https://security.intuit.com/security-practices. In addition, we provide the option to sign into cancelled accounts for one year from the date of cancellation, so you can export any data that may be needed for tax purposes or future reference.  These will be automatically removed from your list after one year.

 

Please don't hesitate to submit a suggestion to our Development Team about the sign-in requirements.  Customer recommendations are greatly appreciated in assisting us with improving your overall customer experience with QuickBooks Online.

 

If you have any other questions or concerns, feel free to reach out.  We would be glad to help!

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