Why does QBO support, suck so bad...

Nila said;

"Alright, we still investigating the issue. This may take time but rest assured that I will notify you within the day as soon as I received updates from our back-end team."

1 hour, 5 mins...

Today, I got an email from Nila...

"We are closing your case. We will be working on this in the background, but I cannot give you an estimated time for resolution. Thank you."

And I can't even reply to it, the case is closed and the reply bounces.

How is that, any form of customer service, other than "terrible"?

You have to accept their quality of service. Otherwise, you will have to switch to another accounting app immediately and purchase a third-party conversion service if needed.

Oh I understand the reality. I've spoken to Sage twice, and I am open to any other recommendations.

When you pay $1000 a year to someone, you just expect a little more I guess...

And there is no where else to share feedback with either.

I work with coders, and software developers. No where in the rest of the IT world would they survive... but they seem to have a limited market, with no competition.

Not sure how they sleep at night... probably on a very expensive bed. :-)

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@andrew99 wrote:

Oh I understand the reality. I've spoken to Sage twice, and I am open to any other recommendations.

Click our username and send a private message to us. We may recommend a few options to explore beside Sage.

Jumping on this thread to agree 100% with you. If I was an MMA fighter I would come here before a fight so I could get so angry that no one would survive. 

QUICKBOOKS is the worst. They make money because they don't have to pay anybody any money. 

i completely agree, i would go out of my way to ditch quickbooks if anyone had a better solution, it jsut doesnt work well or integrate well , and speed has taken a huge downturn over the internet and i had 1 gig net.