I understand how challenging it can be when the Snap receipt feature isn’t working as expected, Raf. This could be due to compatibility problems, a slow internet connection, or an outdated application.
Since you're unable to upload, let's troubleshoot by resetting your app's data and refreshing its settings to restore optimal performance.
Here's how for IOS:
- Go to the Menu icon, scroll down, and select the Intuit Account & Settings icon.
- Click the Refresh data.
- Hit Refresh Now.
For Android, please follow these steps:
- Go to the Menu icon, then tap More Options.
- Select Settings, then Refresh Data.
- Hit YES to confirm.
After the refresh, restart your mobile phone and check if the issue persists. If it does, please uninstall and reinstall the app.
Also, ensure that you have a stable internet connection and are using the latest version of the app. It helps improve the performance and security.
If the issue persists, I recommend contacting our Live support team to double-check what exactly causes the problem with scanning or uploading receipts from the app and help roll out a fix immediately.
In the meantime, I suggest accessing your QuickBooks account through a mobile or web browser to continue uploading images while the app is being rectified and checked by support.
Please leave us a response if you have other questions or other concerns.
