In QuickBooks Online, the reference number for a new journal entry transaction will automatically follow the sequence of the last entry made, @Sharon45.
I suggest reviewing the Audit log. It's important to confirm whether another user has altered the sequence.
- Go to Settings ⚙.
- Select Audit log.
- Utilize the fields on the page to select the suitable User, Date, or Events filter to refine the results.
After confirming that the sequence has not been changed by anyone, we can proceed with troubleshooting steps to determine if the issue stems from your browser.
The stored files in your browser can cause unexpected behavior or failures in QuickBooks Online. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time as it can affect the browsing speed if it retains too much data.
To isolate the issue, you should sign in to your QuickBooks Online (QBO) account using a private window. This removes cookies and browser history to prevent online tracking and ensure a clean browsing session, making it easier to navigate any websites and troubleshoot errors. For your reference, you can use the following shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
When everything works fine, it's important to ensure no more issues. If you encounter further difficulties, I recommend clearing your browser's cache. This may resolve the problem. Cached files and outdated data can sometimes impede the proper loading of a webpage.
Furthermore, browsers have settings that can prompt the automatic reloading of pages. You can also try using a different supported browser as an alternative.
I'm also adding this article to guide you in reversing journal entries: Reverse or delete a journal entry in QuickBooks Online.
If you have any further concerns about the journal entry process or need guidance to navigate through QuickBooks Online, drop a comment below. I'd be delighted to help you out.
