Why is transaction search no longer showing as an option?

TPapp · ‎August 16, 2024

As of today, I can no longer get to the transaction search page from the search button. It works normally on my co-workers accounts, but not mine. I'm using a Dell Precision Tower 3620 with the latest update of Chrome, and this problem did not occur until this morning.

I've restarted my computer and cleared the browser cache for good measure, and the problem persists.

For anyone else with this issue: I am able to access the page directly by putting qbo.intuit.com/app/txnSearch into the address bar, but that seems to be the only workaround.

Trish_T · ‎August 16, 2024

Hi TPapp,

It's a pleasure to see you in Community! I would be happy to share some insight, so you can search your transactions, in QuickBooks Online.

I appreciate your efforts in doing some troubleshooting steps. In addition, I suggest opening your QuickBooks Online account using a different browser.

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Once you're signed in, proceed to search your transactions in the usual fashion. If you experience the same result, please don't hesitate to contact us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. We would be happy to look into your situation in more depth, and escalate it for further investigation if necessary.

Feel free to reach out again, if you have any other questions. We would be glad to assist!

TPapp · ‎August 21, 2024

Update: I did try this with MS Edge, but it had the same issue.

Today, the option is showing up again. I have no idea what changed, or what caused the problem before, but you can count this as solved I guess (assuming it doesn't break again).

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Why is transaction search no longer showing as an option?

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