Why this Ad web page always appear after I click the pro tax button? It's so weird

JANECCC1 · ‎December 14, 2021

When I click the pro tax button, the Ad page below appears every time. The issue is I was not able to quit from this Ad page. The only solution is to close the whole QBOA web page and log in QBOA again.

Can anyone tell me what's going on? I watched the pro tax subscription video, clicking the pro tax button on the left of interface should bring up the T1, T2 subscription purchase page, but I only see the Ad page and I couldn't exit from it. Is there a method to exit this page without shutting down the entire QBOA web page?

Thanks

Trish_T · ‎December 14, 2021

Hi JANECCC1,

Thanks for reaching out in Community. It's vital that you're able to open the T1, T2 subscription page without having to close out of your QuickBooks Online Accountant account. I'd be happy to point you in the right direction, so you can get back to doing what you love. I recommend contacting ProTax support for hands on assistance that will get you back to business in a timely fashion.

If you have any other questions, please feel free to reach back out. We'd be glad to assist!

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Why this Ad web page always appear after I click the pro tax button? It's so weird

Why this Ad web page always appear after I click the pro tax button? It's so weird

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