Why would I need a Valid EIN number when changing a Canadian Company Telephone and Address when the QBO account is not Multicurrency?

Hello pamela16,

Thanks for letting me know the message you're seeing in QuickBooks Online when trying to enter your details into the account settings. I appreciate how seeing a message asking for an EIN would be confusing since you've got a Canadian company with Canadian details, and I can shed some light on this.

We've had other reports of users with this same message when setting up their company details and it's something our engineering team has been looking into. Here are some troubleshooting steps you can try to see if you're able to resolve the issue without our help. These steps help us rule out the problem being caused by cache, browser type, application, and the Internet, which all come into play since QuickBooks Online is a cloud software. Give these a shot.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If those don't do the trick, contact support using one of the following options.

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

The agent will be able to gather the necessary details, troubleshoot further, and, if needed, alert the engineers that you're running into this problem. Don't worry, we'll help you get this sorted out.

Take care!

The online QBO Chat was able to help me fix it.  I needed to change the address in the Payroll first before I could change it in the Company information.  

Hi pamela16, 

Thanks for sharing this information with the community family! I'm glad to hear you've been in touch with support and able to resolve this situation. 

Feel free to stop by any time if you need anything else.