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Hi there,
Thanks for reaching out in the Community. It's vital you get the resolution you need so you can connect your bank with ease. Rest assured, our engineers are working diligently to help fix the issue. In case you have questions pertaining to your account and the issue, I recommend reaching back to our support team outside of the Community so they can assists you better.
Feel free to ask other questions in the comments below. I'm here to assist.
Not sure if this will help but I was getting errors in QB saying it couldn't read the downloaded .qbo file used for reconciling our CC charges. It all started when Scotiabank updated their site. Was dealing with them on another issue when the rep told me to log into bank using an incongnito window, and it solved that problem. I thought I'd try same solution for this issue, and voila, it worked! I was pulling my hair out for 6 months back and forth between bank and QB. Hope it works for you, or others with these issues.
Can you download other file formats from your bank? e.g csv
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