Hi! I recently converted from QuickBooks Desktop to QuickBooks Online and noticed some discrepancies when I ran the AR Aging report. The report shows old invoices that have been written off and their respective journal entry of the write off. When I ran the report on the desktop version it does not show the old invoices or the JE. The invoices are no longer outstanding since they have been written off. Is there a way to have these not show?
Congratulations on making the switch to the cloud. I'll be happy to share more info about reports in QuickBooks.
There are a few factors which contribute to report discrepancies especially after you've just migrated. Here are some of the expected report discrepancies:
There's an article which shows you what to do after you've just migrated to QB Online and I encourage you to check it out here: What to do after converting from QuickBooks Desktop for Windows or Mac to QuickBooks Online.
In case you need further assistance, feel free to contact our support team using this link here.
Hi, this did not solve my issue. We run on an accrual base and have written off a few invoices using journal entries. Is there a way to fix this, I know when you convert to QuickBooks online from Desktop journal entries are applied differently. Any help will be much appreciated
Hi there. Thanks for reaching back out. In that case, I'd encourage you to reach out to our tech support team. It's so important that your data has migrated over properly and that there's no discrepancies. It may be forwarded to our data services department.