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Our WSIB rate was reduced but I wasn't advised, so the amount owing in QBO was over-accrued. I know to do a journal entry so that the correct amount will show on the books but when it comes to reconciling the chequing account I can't figure that out as the amount that shows on the statement is of course lower than the amount owing and I can't match it. Suggestions would be appreciated. Thanks in advance.
Liz
Hi there Liz_B
Thanks for reaching out about your payroll liabilities. QuickBooks Online is a tool that can help you with your payroll tracking so you can know the amounts for your year-end forms. I can give you some information about that.
If you need to make changes to the paycheques of one or more employees to reduce the amount of WSIB, you should contact the support team outside the Community, they will be able to help you fill out a pay edit request to modify these amounts on the cheques so the amount owing is accurate. You can reach them with these steps:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Thank you Alex M. Appreciate your assistance.
You're welcome Liz_B. If you have any other questions, feel free to reach out here.
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