Hi there, Marc-d,
It's awesome that you're tracking your inventory using QuickBooks Online and I'm glad to see you've found a resource that helped you set it up for your specific needs. There are also a number of articles here in the QuickBooks Community that show you how to use the various features in the program, including the Products and Services section, so if you'd like to read up more on it, you can check out those articles. I'll link some below after taking a look at what's happening here.
When you create a bill to purchase inventory from your supplier or even when you set up the initial amounts in the inventory configuration process, the program will add the related amount to the Inventory Asset account. The important step here is making sure that you've got your item set up to track to that account. Here's how you can check.
- Hover over Sales in the left menu and choose Products and Services.
- From your item list, choose Edit for the one you need.
- Make sure the Inventory Asset account drop-down is set to the Inventory Asset account.
- If it's not, change it to that account.
- Click Save and close.
With that chosen, you can see the appropriate figure in the Inventory Asset account in your Chart of Accounts and also when looking at various reports, such as the Balance Sheet.
If your setup seems correct and you're still not seeing things as you're expecting, it's best to contact a member of the QuickBooks Online support team. This will allow the agent to go over your setup with you and troubleshoot if necessary. There are a few ways to get in touch. Choose from one of the options below.
Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram.
Here are some of the articles I was mentioning earlier.
Wishing you the best with this!
