Hey there, josee4.
I appreciate you reaching out to the Community for support. I'd be happy to guide you in teh right direction.
In order to better assist you, I recommend reaching out to the support team outside of the Community, as we may need more information from you. They'll be able to verify your details in a secure setting, as well as view your screen. You can reach them by following these steps:
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback
Feel free to reach back out if you have any other questions.
