Hi ann_kelly,
Welcome to Community! It's essential that you're able to locate and access your customers so you can get ahead with your work. QuickBooks Online has extended features for situations like this. I'll be happy to assist!
Based on the information you've provided, I recommend clearing cache on your browser. Then log back into your QuickBooks account using a private or incognito browser. If you get the same result follow these steps;
1. From the left menu, select Sales
2. Open the Customers tab
3. Click on the small ⚙ above the Action column
4. Checkmark the box to Include inactive
That should do it!
If you require additional assistance, please don't hesitate to contact us. It would be our pleasure to work with you in real time and ensure you're able to reach your QuickBooks goals as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Feel free to mark this as solved, or reach back out if you have other questions. We'd love to help!
