Why is "income by customer" showing "not specified" as a category with $$$ in it? Searched high and low in my account and can't see any income with no customer attached.

Flick1 · ‎July 21, 2022

Under "profit and loss by customer" there is plenty of non-customer expenses, which makes sense. But in that report, the "Not Specified" customer has zero income, other than Bank Interest.

But when I look at "Sales by Customer" there's a ton of money in there. I tried narrowing down by month to see if any of the numbers looked familiar or matched anything anywhere, but I can't for the life of me understand where this is coming from.

Alex M · ‎July 22, 2022

Hi there Flick1,

it's vital that all your transactions be entered properly so that your books can be well balanced. QuickBooks Online is a great tool able to help you keep track of sales and expenses so you can see the profit of your business. I can point you in the right direction for assistance with these reports.

In order to know what's causing these transactions to appear differently on the reports you've mentioned, I recommend reaching out to the QuickBooks Online support team. They'll be able to view both reports with you in a secure setting in order to view the cause of the information to show differently. You can reach them using these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.

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Why is "income by customer" showing "not specified" as a category with $$$ in it? Searched high and low in my account and can't see any income with no customer attached.

Why is "income by customer" showing "not specified" as a category with $$$ in it? Searched high and low in my account and can't see any income with no customer attached.

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