Hi there Flick1,
it's vital that all your transactions be entered properly so that your books can be well balanced. QuickBooks Online is a great tool able to help you keep track of sales and expenses so you can see the profit of your business. I can point you in the right direction for assistance with these reports.
In order to know what's causing these transactions to appear differently on the reports you've mentioned, I recommend reaching out to the QuickBooks Online support team. They'll be able to view both reports with you in a secure setting in order to view the cause of the information to show differently. You can reach them using these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.