Hello,
I know how essential it is to be able to get your work done without running into error messages. QuickBooks Online can be impacted by browser-related issues, since it's a cloud-based software. I'll help you with some browser troubleshooting steps you can try in order to resolve this moving forward.
The first step is to try clearing the cache and cookies in your web browser. These stored Internet files can build up and cause bugs, latency, and errors in your QBO account. Here's how to clear them depending on your browser type: How do I clear my browser cache and temporary Internet files?
If the issue persists, try using a private window in Google Chrome. Incognito Mode is a private window that runs separately from the rest of the browser. It's a great way to diagnose browser troubles. If you're not sure how to use it, take a look at this resource: Browse in private. You can also try an alternative browser all together.
If you're still unable to save your employees information in your account, please reach out to our tech support team so we can investigate further. I want to make sure you're able to get back on track.
Have a great day.
