I use journal entries occasionally, but I notice that the taxes tab does not include the GST i use in the journal entries. How can i change that?

Hi casiesalikin01,

Welcome to Community!  It's important that you're able to track your sales tax accurately in QuickBooks Online, in keeping aligned with government guidelines.  I'd be happy to help!

When creating a journal entry to balance your books, the sales tax must be entered on the same line as the associated item.  When adding it as a separate line item, it won't reflect in the sales tax agency.  I suggest reviewing the entry and make the necessary changes to ensure a positive outcome on your books.

If you have any other questions, please feel free to reach back out.  We would be glad to assist!

I enter a line item that requires taxes to be applied. However, the "TAX ITEM" collum won't let me enter anything into it. And the drop-down arrow is not functioning. How do I enable this feature?

Hi there gjw1979,

Thanks for reaching out about creating journal entries. QuickBooks Online is a great tool bl e to help keep track of sales tax on transactions so you know the amount owed to the government. I can provide some assistance with missing sections when creating a journal entry.

One possible cause for this information missing would be browsing data. These temporary files can accumulate in your browser, device and network and cause errors in any cloud-based software like QuickBooks Online like missing fields and buttons. Here are some steps to try before sending a new invite once more, and also to try before trying to accept the invite:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try deleting the app from your device, and installing it once more from the app store
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Let me know if this resolves the error, or if you have any other questions.

I have the same issue. I'm afraid the response from QB is not satisfactory.

Hello saulsa11. Thanks for chiming in on this thread. To make sure I'm on the same page as you, could you share more details about what happens when you try the suggestions posted above?