The AP Aging summary report didn’t match with the Balance sheet report.

Hi csi

Did you run the reports for the same time period?  If you're running the reports for different dates they won't match.

The same date.

Hello csirirat,

Thanks for reaching out about this. It's good to see you're keeping an eye on your reporting so that you can have the confidence in the information you're seeing for the business in QuickBooks online. I can offer some assistance with figuring this out.

@LeithG has you off to a good start with their suggestion to check the dates on your reports. Paying attention to these finer details is a good way to ensure that the information you're seeing will match when it's supposed to. I see that you mentioned the dates do match, so the next step is considering details like if the accounting method being used on each report (i.e: Cash or Accrual) and even how the transactions are entered themselves.

For this task, I recommend working with an accountant if you're not sure what details you should be looking at exactly or how to review them effectively. The My Accountant tab in QuickBooks Online facilitates the option to have an accountant user join your QuickBooks account and it also includes the Find a pro to help button if you don't have an accountant but would like to use one.

LeithG or other users may even have further insight on how you might go about checking your books, so feel free to keep an eye out here as well.

If after reviewing the transactions everything appears to be entered as it should and the figures you're looking at should match but they don't, please don't hesitate to reach out to the QuickBooks Online technical support team for further assistance. Our team can do some troubleshooting with you to ensure that QuickBooks is working as it should and let you know the next steps if there's something we need to repair. Here's how you can reach us.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Wishing you the best with this!

Please review the attachment.

The different amount of $3.54 came from the supplier "SRM Service Center (USD)".

It happened in the year 2013. I thought it came from when we imported the data into Quickbooks online.

Could you please fix the different amounts? We have to use it for auditing.

You can contact me at [email address removed].

Please review the attachment.

Why is QB so dishonest?   You assume user error without investigation.

I've just run into this and after 2 levels of support trying to adjust dates, and even lie and say they see no problem on their end but refuse to give you their "correct" reports before finally admitting they don't have any and passing you to the next level support.

Now I'm told this is a repeatedly reported bug going back a couple years and is sitting with the "engineers" with no resolution in site under "INV-83000 or Balance Sheet report does not match to the AP total shown in the AP aging details report"

Hi csirirat

If the difference is coming from a foreign currency amount; have you attempted running a currency revaluation?  Often times these small differences will appear when you invoice/are billed for an item at one price, and are paid/pay on a different date and the resulting exchange difference shows up as a small variance.  By running a currency revaluation this may eliminate the variance.

Leith.

We do not have multicurrency turned on and never have, but thanks for the suggestion.