Usd bank acct balance $6481 converts to $18115 cad on balance sheet as of dec 31, 2019

Hi kaquila, 

Working with foreign currencies can complicate your bookkeeping, but luckily QuickBooks Online makes this process go so much more smoothly. I know how imperative it is for your currency exchange to be accurately recorded in your account. I'll explain further. 

The exchange rates are constantly changing. QuickBooks Online will update your Exchange Gains and Losses daily to stay in line with the fluctuating exchange rates. 

If you have any concerns regarding the currency exchange, I'd recommend reaching out to our tech support team, as well as consulting with your accountant. It's important that you're seeing accurate data, and that you feel confident that QuickBooks Online is recording things properly. 

Based on your example, the difference between the amount you've shown in USD and CAD currencies looks inaccurate. For instance, according to today's exchange rate, $6481 USD is equal to $8613 CAD. I want to make sure an agent looks into this for you. 

If you have any questions, please don't hesitate to ask. 

Cheers.

I have this same issue - what was the solution?

Hi APCT. Thanks for chiming in on this post. I'd like for you to experience the amzing benefits of QuickBooks without running into interruptions like these. Don't worry, I'll be happy to help you. To make sure we're on the same page, could you elaborate more on what you're experiencing? Feel free to send screenshots for visual reference.