Why does auto-import of credit card statements not work? It works for bank statements (RBC). Work for Visa statements until this month but never worked for MasterCard.

et-intuit-telus- · ‎October 31, 2023

MasterCard account was set to Paper statements but has been updated to Electronic and still doesn't work. Visa statements downloaded for year and a half since switching to QBO but quit working this month.

JamesM4 · ‎October 31, 2023

Hi there,

Welcome to the Community. It's essential you're able to import your credit card statements with ease. Rest assured, I'll be happy to assist you so you can get back to doing what you enjoy.

Based on the details you've provided above, I suspect this may be a browser-related issue that's causing the discrepancy you're experiencing. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. Let me know if there are error numbers appearing on your screen as this may require a different type of troubleshooting based on the error number.

Give this a try and let me know what happens. I'll be here in case you have other questions.

4Gal · ‎October 31, 2023

@et-intuit-telus-

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools with a one time license (e.g csv2qbo @ $60) as a workaround.

https://www.moneythumb.com/?ref=110

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Why does auto-import of credit card statements not work? It works for bank statements (RBC). Work for Visa statements until this month but never worked for MasterCard.

Why does auto-import of credit card statements not work? It works for bank statements (RBC). Work for Visa statements until this month but never worked for MasterCard.

Why does auto-import of credit card statements not work? It works for bank statements (RBC). Work for Visa statements until this month but never worked for MasterCard.

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