I’m here to ensure you get your transactions back to your account in QuickBooks Online (QBO), @rajko.
To start, please ensure you’re logging in to the correct company file. If you have verified that you’re in the right account and still missing invoices. Then, we can check your Audit Log report to see if someone made changes to your account. Here’s how:
- Go to Settings, and select Audit log.
- Select the appropriate User, Date, and Events filters from the Filter drop-down menu.
- Click Apply.
- Locate the deleted transaction.
- Click the View button under the History column.
- Under the Event column, you'll find all the information you need for the transaction.
You can check out this article for more details: Use the audit log in QuickBooks Online.
If the problem still exists, I advise taking troubleshooting measures to fix frequent issues that slow down the application's performance. We can follow the instructions in a private window. The private window is a helpful tool for troubleshooting browser-related difficulties because it won't preserve any history. The following are the keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If a private browser shows the quantity correctly, switch back to your default browser and delete its cache. The best way to give your browser a fresh start is to clear the cache or cookies. If not, using one of the supported browsers can also be a smart choice.
Moreover, you can utilize various financial reports to get a snapshot of your business's financial growth. I also added a resource where you can refer to the complete guidelines for customizing it:
Feel free to mention me if you have more concerns about missing invoices. I’ll be around to lend a hand for help.
