Banking transaction can not match with the invoice which amount is higher than the transaction. This causes the problem when the invoice were paid by multiple payments.

Hi there, 

Thanks for taking the time to post in the Community. I'll be happy to assist you with matching your bank transactions. 

It's vital you're able to match your transactions. Just to make sure we're on the same page, you're seeing these transactions in the Bank Feed and you're not finding matches? Here are some helpful screenshots with more info on what I'm referring to:

If the transactions are missing, don't worry. There are places where you can check and I'll show you. First, it would be good to confirm that they're in the account by selecting Go to Register on the Banking page. 

If you find them in the register, the next step would be to verify that they're not matched to another downloaded transaction or have been reconciled. There will be two Green squares in the Reconcile status column if they've been matched. Additionally, an R will signify that it's reconciled. Both of these will prevent a transaction from being able to be matched. Here's a screenshot for visual reference:

For information on this, please see the following article: Match and categorize bank transactions in QuickBooks Online.

In case these transactions are in the register and don't have anything preventing them from being matched, I suggest clearing the cache of your browser. Doing this helps by fixing most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies.

Give this a try and if you're still having issues, I recommend contacting our support team using this link.

Hi James,

I only have problem on matching my transactions when the bank feed's amount is lower than the invoice. (e.g. my invoice is $20,000 dollar which i need to pay, but bank only allows me to send $10,000 as daily limit reaches, in this case, I would like to match the $10,000 payment to this invoice, but i can not.) Your instruction didnt solve my issue.

Please try to replicate my issue by following steps:

1. create an invoice for over example bank feed, assume your example bank feed is $100, create an invoice for $200.

2. go to the bank fee which is $100, and try to find the invoice which is $200

Thanks

Chris