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Having successfully signed up for payments, I have been informed of the following, "You have waived the right to receive pre-notification of the amount of the PAD and agr

 
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Best answer 08-13-2019

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QuickBooks Team

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

We have had reports of errors in community lately, and this may be among those errors. I'll pass on this information to my team to let them know that this has happened. I've done some digging to try to find the post myself, but I'm unable to find it. From your screenshot though, I'm able to see the US flag in the black bar at the top of the screen, which signifies the regional community you're using at a given time. This is why I say it looks like that post ended up in the US community. Looking at our conversation on this post, for instance, you should see the Canadian flag in the black bar at the top.

 

I'm glad to hear that Penny and I have been able to offer you clarity when it comes to the Merchant Agreement and the pre-authorized debits. When it comes to getting pre-notification, reaching out to that address, as outlined in Section 10, will turn that on, so to speak. There isn't somewhere in the system to toggle this as you're essentially making an amendment to the Merchant Agreement. Afterward, you should receive a reply about what your use of Payments will look like.

 

Let me know if you need anything else!

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11 Comments
QuickBooks Team

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

Hi jastolfi,

 

Thanks for reaching out about this. It's awesome to hear that you're taking advantage of Intuit's Payments program to accept credit card payments from your customers right through QuickBooks Online's invoices. I'll do what I can to help you with this message you received.

 

It sounds like the email you've received is paraphrasing Section 10 of the Merchant Agreement which states, "Merchant hereby waives the right to receive any notice, written or otherwise from Intuit of the amount to be debited to the Bank Account and the date(s) on which such debits are to be processed, as well as notice of any and all future changes to amounts or payment dates." This is in reference to fees associated with using this service and as well as a few other items. I encourage you to read the rest of Section 10 and the Merchant Agreement to learn more. To do so, simply click where I linked Merchant Agreement above.

 

I hope that helps! Have a great weekend.

Level 2

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

Hello LauraAB, thank you for the prompt response.

 

I'm not sure what happened to my follow-up comment to this inquiry that elaborates on the truncated message you've responded, but I can't seem to find it here anymore. 

 

The whole message is, "You have waived the right to receive pre-notification of the amount of the PAD and agreed that you do not require advance notice of the amount of PADs before the debit is processed. "

 

My question is actually two-fold; I was asking where this option was available to declare when I signed up, and where do I toggle it.  Thank you for providing direction on learning the 'what' it is.

 

I spent an hour with no less than 5 support staffs at Quickbooks, who still seem to be stumped.

 

QuickBooks Team

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

I'm happy to help, jastolfi. I appreciate you clarifying the full message you got in the email. I know it's important to have a full understanding of the process and what you've signed up for. I'll look into this for you and let you know as soon as I have more information.

Level 2

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

Thank you Laura,... and if it helps, there is a "Penny" at [email address removed] that has been working on this since last week as well.  (Merchant services Canada : [removed] [ ref:_00Di0Xs0j._5003j1cspTB:ref ])

 

 

On another issue that has come from this, I just found my previous post that is missing (and referenced above), which I made 3+ minutes after the initial topic submission. Refer to image enclosed.

 

Why did it get deleted? 

 

uh155QN

QuickBooks Team

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

I'm glad you found where the rest of your message went. It looks like it somehow ended up in the US portion of our community. I see you gave additional information in the "answer" portion of the post, which is likely why it marked the conversation as closed. That's okay, we've got you covered here now. I did notice you were working with Penny as well, which is fine. She and I can collaborate and double our efforts to find you the information you need. Just hang tight and we'll get back to you as soon as possible!

QuickBooks Team

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

Thanks for your patience, jastolfi. I'm happy to say that I've tracked down an answer for you. When you signed up for Payments, you would have been presented with the Merchant Agreement as a part of that process. As outlined, again in Section 10 of the agreement, you can cancel the PAD authorization at any time. I'll highlight the paragraph that explains the process for you below.

 

This PAD Authorization can be cancelled at any time upon notice provided by Merchant. Merchant acknowledges that in order to revoke this PAD Authorization, it must provide Intuit written notification at 5100 Spectrum Way Mississauga, ON L4W 5S2 Canada at least twenty (20) business days before the next debit is scheduled; however, Merchant remains obligated to pay Intuit all amounts due and owing under this Agreement. To obtain a sample cancellation form, or for more information on the right to cancel this PAD Authorization, Merchant may contact its financial institution or visit www.cdnpay.ca.

 

In doing this, please be advised that this will slow down your ability to accept credit card payments as service fees need to be collected before you'd be able to process payments again. I encourage you to visit that website of bank to learn more about your right to cancel the authorization.

 

I'm here if you need anything else.

Level 2

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

Thank you for the information Laura regarding the missing reply. 

I submitted the missing reply within 3 minutes, and didn't log out and log back in. In essence I added the reply immediately after I made the topic submission, on the same page that showed me my posting.

 

Therefore, if that post went to "the US portion of [your] community", you may want to investigate what is triggering that as people/submitters using the forum will be confused where their responses are going. 

 

Can you show me the URL for the US portion of the community where that response ended up?

Level 2

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

Great, that is helpful, and thank you for working with Penny on this.

 

I am still unable to find where in the system I can turn on pre-notification.  Do I need to request this in writing to the same address as cancelling PAD Authorization?

QuickBooks Team

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

We have had reports of errors in community lately, and this may be among those errors. I'll pass on this information to my team to let them know that this has happened. I've done some digging to try to find the post myself, but I'm unable to find it. From your screenshot though, I'm able to see the US flag in the black bar at the top of the screen, which signifies the regional community you're using at a given time. This is why I say it looks like that post ended up in the US community. Looking at our conversation on this post, for instance, you should see the Canadian flag in the black bar at the top.

 

I'm glad to hear that Penny and I have been able to offer you clarity when it comes to the Merchant Agreement and the pre-authorized debits. When it comes to getting pre-notification, reaching out to that address, as outlined in Section 10, will turn that on, so to speak. There isn't somewhere in the system to toggle this as you're essentially making an amendment to the Merchant Agreement. Afterward, you should receive a reply about what your use of Payments will look like.

 

Let me know if you need anything else!

View solution in original post

Level 2

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

Great, thank you Laura.

QuickBooks Team

Re: Having successfully signed up for payments, I have been informed of the following, "You have ...

You're welcome! Enjoy the rest of your week. :)