Hi there,
Recording customer payments is a vital step in closing out your transactions and ensuring your books match your bank account. There's a really simple way to find specific transactions that have been entered into QuickBooks Online. I'll help explain how.
Use the magnifying glass at the top right hand side of the page to search for specific transactions based on various details. You can search for your payment by the customer's name, the amount, any kind of reference number you associated with the transaction, etc. I recommend using this tool to try and find your customer's payment.
If you're still not finding the transaction you're looking for, I recommend reaching out to our tech support team for further assistance. They'll be able to help you locate the transaction so you can match it to your bank account.
Have a great day!
