A previously paid and deposited invoice that is resent to a client for viewing now shows up on the QB Online iPad app as paid and undeposited. How do I fix this?

Let's get this invoice concern corrected, @curt-corrietech-.

For this, you'll need to log in to your QuickBooks Online account in a web browser, instead of the iPad app. This way we can check the invoice and its payment and see if changes were made after resending it. If it shows undeposited, it's possible that the payment is still in the Undeposited Funds account.

You may click this link to login to your account in the iPad or a computer's browser. Once you're able to enter your login credentials, find the invoice and open it.

To check if the payment is applied and deposited correctly to the right bank account, follow the seps below:

1. Find the invoice in Sales > Invoices.
2. Click the invoice and choose Edit invoice.
   
3. Click the payment link below the Payment Status. Click the date of the payment.
   
4. Once done, check the Deposit to field. Make sure it doesn't show Undeposited Funds. If it does, switch it to the actual bank where it's supposed to be saved.
   
5. Save the changes once done.

After the changes, refresh the iPad app and see if it shows deposited.

Kindly post an update here or screenshots if you need further assistance. I'll be right here to help you with this invoicing concern or other program questions. All the best!

Hello! thanks for the help.

I followed the directions and QBO shows it as deposited as well, but in the Undeposited account. ALL of my invoices in fact are in there and I think that's because I just migrated from QB Desktop and I used to put everything into undeposited, then check everything, then deposit them.

The issue occurs when I try to re-send an old invoice as I did during testing last night. Please see the attached pictures.

My screenshots don't seem to want to attach, but that is what's occurring.

Hi curt-corrietech-,

Thanks for getting back to us here.  It's important that your payments are recorded accurately in QuickBooks Online, to keep your books balanced.  I'd be happy to provide more information, so your records remain aligned!

Payments recorded in the Undeposited Funds account keeps track of the transactions until the payments are deposited in your real-life bank account.  However, based on the information you've provided, I suggest reviewing the payments received to ensure these haven't been duplicated.  If duplicates are located, they can be void/deleted from your books.  This action cannot be undone so it's vital to confirm they're duplications before removing them.

I feel you'd benefit from contacting us outside of Community.  This will permit our Customer Care team to work with you independently and save valuable time, while ensuring a positive outcome.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Please feel free to reach back out with additional questions.  We'd love to help!

Hey there:

there's nothing in "undeposited funds" despite the system thinking old re-sent invoices are undeposited. I've also checked, there are no duplicate invoices. Is this an issue from migration?

Hi there:

I entered my first payment into QBO today, and the app shows this payment as not deposited, despite confirming that it is in fact deposited. 

I added it to u deposited funds, then went to bank deposit, found the received funds, and deposited it into the bank account. 

In fact, every imported transaction is listing as undeposited on the QBO app. 

what’s going on here? 

Hi there curt-corrietech-,

For further assistance with getting hose payments marked as deposited, You'd need to reach out to the QuickBooks Online support team outside of the Community. They'll be able to analyze those transactions with you in a secure setting to provide more steps as well as notify our engineers if the issue still persists after further troubleshooting. You can reach them using these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.