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bodiecarolyn
Level 1

Anyone having any issues with subscriptions? I’m trying to make an invoice for my business, but I keep getting a pop up saying I need to subscribe. I have been for years.

 
1 Comment
AddieC
QuickBooks Team

Anyone having any issues with subscriptions? I’m trying to make an invoice for my business, but I keep getting a pop up saying I need to subscribe. I have been for years.

Hi bodiecarolyn, 

 

Creating an invoice for your customers is an essential part of your day-to-day operations. It's vital that you're still subscribed in order to create the invoices you need. I'd be happy to point you in the right direction to sort this out. 

 

If you've been subscribed for years, there may be a reason as to why the subscription is no longer active. For instance, if your debit or credit card was declined, or if the payment method has expired, this may cause suspension on your account. 

I'd recommend reaching out to our tech support team in order to find out exactly what's going on. While the Community is a great place to ask your questions and share ideas, account-specific concerns should be raised with our tech support team directly. An agent will be able to pull up your billing details to get you back on track. 

 

Have a nice day. 

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