Bug on my QB invoice

SGCPC · ‎May 07, 2021

Hi all, my quickbooks invoices template have got a bug as shown in the picture. It was after i migrate my Quickbooks desktop from 2014 premier to 2021 premier.

I tried to create a new company and import my old invoice template, there are no background line. But for my old migrated file, there are background lines on the invoice.

I try migrating my old files to new files using backup copy and portable copy. Both have the same issues with the invoices template. Please help..

SGCPC · ‎May 07, 2021

Hi Laura,

Thanks for the reply, but just to let you know, this is not an update or a new features of the Quickbooks 2021.

I have managed to remove the grey line as advised by your colleagues. The way to solve it was:

Click Print for any one of your invoice
Tick/Untick Do not print lines around each field.
Do the other way round and your invoice will not show any more grey line.

View solution in original post

LauraAB · ‎May 07, 2021

Hello SGCPC,

It's awesome to hear that you've upgraded to QuickBooks Desktop Premier 2021! I hope you're enjoying the new features and that the program is continuing to enhance your bookkeeping practices. I appreciate the screenshot of what you're seeing on your invoice templates, and I can explain what's going on.

Having your own invoice templates that you were working with previously is awesome. It's a great way to ensure consistency when working with your customers. In this case, the alternating shaded lines on your invoices aren't a bug, but rather the way that QuickBooks Desktop Pro and Premier display the transactions in newer editions of the software. While it is possible to print without the alternating shaded lines when using QuickBooks Desktop Enterprise, there isn't a way to turn off that alternating line shading in the Pro or Premier of the software.

This is a good opportunity to leave feedback for our product development team. You can do this by going to the Help menu in QuickBooks Desktop and choose Send Feedback Online. The comments left there are forwarded to our team for consideration in future updates.

Don't hesitate if you have more questions about this. I'm here to help. :)

SGCPC · ‎May 07, 2021

Hi Laura,

Thanks for the reply, but just to let you know, this is not an update or a new features of the Quickbooks 2021.

I have managed to remove the grey line as advised by your colleagues. The way to solve it was:

Click Print for any one of your invoice
Tick/Untick Do not print lines around each field.
Do the other way round and your invoice will not show any more grey line.

LauraAB · ‎May 10, 2021

Hello SGCPC,

Thanks for bringing that option to my attention. That's a good find and I'm glad you're happy with that option. In testing it myself, I see that it removes all lines on the invoice, not just the shaded ones you were referring to, but if that works for you, that's great!

Enjoy your week.

[Edited]

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Bug on my QB invoice