Hello Gordon S,
The Receipt forwarding feature in QuickBooks Self-Employed is a fantastic way to speed up data entry in your account. I want to make sure you're able to take advantage of this feature and get to work.
Knowing more about what you mean when you say the feature isn't working is helpful for these sorts of situations. For instance, if it's giving you an error message, that can help us determine what's going on. If it's not giving you an error, then knowing the steps you're taking can also help.
I encourage you to review the setup outlined in Forward receipts to QuickBooks Self-Employed just to be sure everything is as it needs to be. Then, if you're still having trouble, get in touch with the QuickBooks Self-Employed team by following these steps.
- Select the Assistant feature.
- Type and enter "talk to human."
- Follow the prompts.
That should get you connected with someone who can get you back on track since you can share more details with them and they'll be able to troubleshoot the issue.
I hope that helps!
