Did QBO remove the ability to make a customer inactive? It is not on the Action drop down list.
Customers come and go, and QuickBooks Online works to stay flexible as your business changes. I know how important it is to be able to create new customers, as well as make them inactive when they no longer have involvement with your business. I'd be happy to explain how to make your customer inactive.
Follow these steps to do so:
1. Click the Sales tab on the left navigation menu, then select Customers.
2. Check off the box next to the customer you'd like to make inactive.
3. Click Batch actions, then select Make inactive.
That's all there is to it. If you have further questions about that or if you're in need of further assistance, don't hesitate to reach out to our tech support team.