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It seems to be working the same for me. When I edit a "Customer name" so it's the same as a different customer, I get a popup that asks "That name is already being used. Would you like to merge the two?"
Could you clarify which part isn't working for you?
Hi PatMcK,
Welcome to the Community! QuickBooks Online offers a powerful platform that simplifies the way you handle your accounting. I can see the importance of being able to merge your customers and I'll be glad to assist.
Here's how to merge customers in QB Online:
It's important to note that if your customers have sub-customers, those sub-customers will automatically turn into regular customers upon following the steps above.
Let me know if this info helps, I'll be one message away in case you need additional support with this.
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