Hello usermedernachlee,
It's awesome to see that you're getting to know the features available to you in QuickBooks Self-Employed. I'm happy to guide you to getting back on track with your receipts in the software.
QuickBooks Self-Employed gives you a number of ways to record transactions in the program, and it sounds like you may be exploring the Receipts feature. This features gives you the opportunity to snap a picture of an expense receipt via the mobile app, email a copy of the receipt to QuickBooks Self-Employed, or manually upload the expense receipt, at which point, the program will process the image and pull details from it to create the transaction. Here are a couple of articles that go over this feature.
Part of the information pulled could be sales tax details if the program can read it. Otherwise, you can add the missing details manually to complete the entry.
Knowing more about the message you're seeing and at what point in the process you're seeing it would be helpful for clarifying what it's referring to. If the above articles don't answer your question or you're seeing the message when using a different feature, I recommend connecting with QuickBooks Self-Employed support to go over this in more detail. Here's how you can reach our support team outside of the QuickBooks Community forum.
- Select the Assistant feature.
- Type and enter "talk to human" in the Assistant chat window.
- Follow the prompts to start a chat with a live agent.
I hope this helps! Have a great week.
