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Sherry Lynn
Level 3

False Duplicate warning

I have just recently started getting duplicate invoice warnings that are not true. I've even done a search for an invoice number before I enter the next invoice and thought it doesn't exist prior to entry, I still get the warning.


Example: I search for invoice number 12345. "No matching transactions were found." Then I enter the information for invoice 12345 and when I click to save, I get the popup telling me that invoice number 12345 is already in use. 


Any ideas for how to fix this? I DO want duplicate warnings, but not if I'm going to get an erroneous warning with every invoice entered. 


I am using online QB


Thank you in advance for your help

2 Comments 2
QuickBooks Team

False Duplicate warning

Hi Sherry Lynn,


Thanks for reaching out to us here. It's essential you're able to use the program without running into issues. Don't worry, I've got your back. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 


First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

I'll be one message away in case you need further assistance

Sherry Lynn
Level 3

False Duplicate warning

Thanks for your help, it is fixed, someone changed the numbers so it was duplicated #  How can I close this or even delete it. because it was not false. It was me having to learn how to do the search.

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