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jperry-bartel-gm
Level 1

Hi When I create a new invoice the invoice number populates out of sequence and contains "-REV" following the number. This is Quickbooks online, not desktop version

When I try to manually enter the proper sequential invoice the very next  invoice I open reverts back to an older number still containing "-REV" in the box.  This is not desktop version, I am using QB online
3 Comments 3
JamesM4
QuickBooks Team

Hi When I create a new invoice the invoice number populates out of sequence and contains "-REV" following the number. This is Quickbooks online, not desktop version

Hi there,

 

It's essential you're able to work with correct number sequence on your account. QuickBooks is a powerful program that helps you streamline your work and I'll be happy to help you navigate it so you can reap the amazing benefits offered in QuickBooks. 

 

Based on what you've shared, it's important to note that QuickBooks automatically places transaction numbers on your transactions. This can be prevented by utilizing the Custom Transaction number feature in QuickBooks. The option allows you to assign one number and the rest of the sequence follows in order.

 

You can enable/disable the feature in the Account and Settings page. Here’s how:


1.    Go to the Gear icon and select Account and Settings.
2.    Choose Sales in the left navigation pane.
3.    Pick the pencil icon in the Sales form content section.
4.    Check the box next to Custom transaction numbers.
5.    Hit Save and then Done.

 

For more details, refer to this article: How to change the invoice number on sales forms and other transactions.

 

Let me know if this info helps. I'll be a message away in case you have other questions. 

karenr1965
Level 1

Hi When I create a new invoice the invoice number populates out of sequence and contains "-REV" following the number. This is Quickbooks online, not desktop version

Hello,

I am unable to find information on how to create new invoice numbers in the Quickbooks DESKTOP version. I accidentally change a customer invoice and now it is keeping that sequence when I do any new invoices. Help!!

JamesM4
QuickBooks Team

Hi When I create a new invoice the invoice number populates out of sequence and contains "-REV" following the number. This is Quickbooks online, not desktop version

Hello karrnr1965. Just to confirm, are you currently using Custom transactions numbers for your invoice numbers? If so, what happens when you enter the correct sequence that you'd like to use? Does the program follow that sequence on the new invoices you create? 

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