I'm really stumped on this one. I have quickbooks enterprise and there are a few custom item fields that I use when creating an invoice that I do not want the customers to see (I.E. I check screen but not print). I've designed my invoice template and everything appears but the column width for these custom fields is so small that I cannot see them. I can adjust the column width on the invoice I'm working on to see them but then I have repeat this process for every single invoice. It's very easy to control column width for the printed invoice but I'm clueless as how to control column width for the screen you see to create the invoice. Any ideas guys?
Customizing your templates to include everything you want is definitely important to all businesses and a great way to save time. Kudos to you for having it set up the way you want on the customers end.
While editing is important, there are still some limitations to it. Due to the amount of templates QuickBooks has, it does have a limit to how much of a change you can make to the screen.
When you try and change one of the columns it will stay the same until you click save and close and revert back to the base template again.
We love hearing feedback from our customers as it lets our developers know what business owners like to see in future updates. To provide feedback for this you just need to navigate to the Help menu in product and choose Send Feedback Online.
I'll be here if you have further questions.
Thanks a lot. The interesting thing is that I did that before and it didn't work but for some reason it's working right now. I'll update if it resets back again in a couple of days. Thanks again!
I am having the same issue. But mine is doing it in the layout designer for the printed invoices. Even when I revert to the old layout, the second I add one column, the first column is so small it's unseen, and it won't allow me to grab the second column to make it any smaller so I can adjust the size of the first column. PLEASE HELP!
Using Quickbooks Enterprise Desktop addition. 2020
Thanks for highlighting what's going on when you're trying to adjust the columns on your forms in QuickBooks Desktop Enterprise. I also appreciate that you've noted you've gone back to the basic form to try again, I'll point you in the right direction to resolve this.
Since going back to that basic form hasn't worked, here are a few other troubleshooting steps you can try which will help us learn if there's just something going on with the invoice or if all the forms you're working with are affected. What I recommend trying first is to create another form template, add columns, and see if you get the same result.
In addition to that, I encourage you to also check if this happens in more than one company file. If you only have the one that you work with, you can try a sample company file to see if you get the same outcome with customizing the templates. To open a sample file, you can go to File, then Close company to close out your company file. Once the No company open screen comes up, select Open a sample company. From there, you'll be able to go in and try out the template customizations.
If you aren't seeing the same behaviour in the sample company file, it could mean there's something going on with your own company file that needs addressing. The best first step to take is to use the QuickBooks File Doctor, which can scan the file for errors and help with fixing them. This article explains: Fix company file and network issues with QuickBooks File Doctor
If you're still having trouble, please don't hesitate to reach out to the QuickBooks Enterprise support team. Support for Enterprise is included in your subscription, so you don't have to worry about paying anything extra when you get in touch. The following page outlines the contact options and hours: Intuit QuickBooks Desktop software support policies. With a one-on-one conversation with a member of our team, I'm certain we'll be able to collect the details of what's happening and get to the bottom of it.