This is not the impression we want you to experience when contacting our phone support agent. We also understand how frustrating this situation must be for you, especially when it's affecting your business operations, colin33.
We've checked our records and there's no reported case about this one where the invoices are not syncing in both the QuickBooks Online (QBO) mobile app and the web. Since you already performed the recommended troubleshooting steps, we recommend reaching out to our Phone Support Team again. We know you already contacted us however, this is not the best option we can have for them to further investigate the issue. Here's how to contact them:
- Sign in to your QuickBooks Online company.
- Click (?) Help.
- Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
You can check out these articles for more details about managing your invoices in QBO:
The Community always has your back if you have any other questions about managing your invoices in the QBO mobile app or any QuickBooks-related concerns. This thread is also open for handling your bank and financial entries, colin33.