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Level 3

How do I print an invoice?

Mac 10.15.5 After the last update a few days ago, trying to print an invoice will only open a prompt to save it as a PDF, instead of printind directly. How can I print the invoice without having to save it as a PDF, and then open it again? Thanks!
5 Comments
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QuickBooks Team

How do I print an invoice?

Hi KD12,

 

Being able to print out your invoices is a great way to keep a physical copy for reference. I can help go over printing options in your QuickBooks Online account.

 

QuickBooks Online provides many ways to send your invoices to clients such as emailing or printing a physical copy to help you save time. In order to print your invoice you'll first need to open the invoice you wish to print. From there select the print or preview option at the bottom of the screen followed by print. QuickBooks Online will automatically select the last option that you used when printing the last invoice for this customer. You can change this option by clicking where it says destination and then more options to find the printer you wish to use. If you can't find your printer in the list, that means your internet browser is having issues finding or connecting to the printer as QuickBooks Online uses your browser settings for printing. I suggest following the steps in this article if you're using safari and checking to see if it works when using another browser. If not you can get in touch with an IT professional to help get it set up on your browser again.

 

Hope this helps!

Highlighted
Level 3

How do I print an invoice?

Thanks for the reply Nick.

 

Opening the invoice to print it works, but I'd like to be able to do it from the list of invoices on my main invoice page like I was able to before this update.

 

Selecting "Print packing slip" will open a preview for the packing list fine, but when I select "Print", it opens a preview window, but does not load the invoice in it for me to print. Instead, after a few seconds, it will open a prompt to save it as a PDF.

 

I'm currently using the desktop app for QBO Mac.

 

Thanks again!

Highlighted
QuickBooks Team

How do I print an invoice?

Hi KD12,

 

It's important to me that you can print your invoices as easily as before. It sounds like you're following these steps in your account to complete your task: Sales > Invoices > Select an invoice > More actions > Print packing slip > Print. While replicating this, the print icon on the preview window loaded the invoice in it for me to print, and this should also be the outcome for you. Because this icon is outside of QBO, I'd recommend clearing your cache to ensure there's no bug in your browser or app preventing you from printing. Here's how: Clear cache and cookies to fix issues when using QuickBooks Online

 

In case the issue persists, I'd suggest checking your PDF reader version as well as your printing settings. Here's an article to assist you with that: How to update, repair, or re-install Adobe Reader/Acrobat

 

I hope this helps! Feel free to stop by if you need anything else.

Highlighted
Level 3

How do I print an invoice?

Thanks Patricia,

 

After this last update, I can't get to the "Reset App Data" in the help bar.

It isn't a default option, and searching for it only brings up help topics about it, but no where to actually reset it.

 

Is it in a new place?

 

 

Highlighted
QuickBooks Team

How do I print an invoice?

Hi there KD12,

 

I'm happy to hear that you're following through with clearing the cache for your QuickBooks Online desktop app. This is a great way to troubleshoot issues that you may run into. The process to Reset App Data hasn't changed, so let me go over it just as a refresher.

The QuickBooks Online desktop app has two help buttons. The one you'll want to select is the uppermost Help menu pictured below:



From there you'll see the option to Reset App Data. I have a great article on the QuickBooks Online desktop app that I think you'll find helpful to refer to. It has the steps for resetting app data as well as some other helpful information. 
 

 

Keep us posted if you have any additional questions, and enjoy your weekend!