We can go through some troubleshooting steps for your browser to address issues you encounter when marking an invoice as paid, hello229. I'll be with you at every step of the way, ensuring you can track customer payments accordingly.
Beforehand, I would like to ask for additional information regarding your concern. How did you close your invoices? Did you encounter an error during the process? These details help identify the underlying cause of this case and provide the most relevant resolution.
In the meantime, we can access your company through a private window to check if this issue is related to corrupted cache files. Outdated data can cause unexpected behavior, affecting your invoicing experience.
You can refer to these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once it works, refresh the website preferences from your regular browser by clearing its cache. Please also utilize a supported and updated browser to facilitate smooth navigation while performing various business operations.
On the other hand, you have a greyed-out callback option when you access the Help panel beyond the live support hours. Note that you'll have to consider the time when initiating the connection with our customer support team.
Moreover, you might want to utilize statements and send them to your customers. This data contains summaries of their invoices, payments, credits, and outstanding balances.
We'll remain attentive to this thread, ready to address any additional inquiries you may have about handling invoices or other transactions in QuickBooks Online. Just let me know anytime you have questions through the Reply button below.
