cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
platinumconcreteservices
Level 1

I have a paid invoice that is being carried over to another invoice from the same customer, how do I get rid of it?

 
1 Comment 1
Irene R
QuickBooks Team

I have a paid invoice that is being carried over to another invoice from the same customer, how do I get rid of it?

We can unlink the payment associated with your other invoice to ensure it is applied to the correct invoice, Platinumconcreteservices.

 

Here's how:

 

  1. Log in to your QBO account.
  2. In the left panel, select Customers and Leads and select Customers.
  3. Double-click on the desired customer to see further information, and hover over the Transaction List section.
  4. Look for the payment transaction associated with another invoice, then click View/Edit.
  5. Deselect the invoice you do not wish to apply the payment to in the Receive Payment page.
  6. Once done, click Save and Close.

 

This will unlink the payment from the invoice and allow it to be applied to the correct one.

 

Comment down below if you need further assistance with managing your QBO invoices. The Community folks are here to help.

Need to get in touch?

Contact us