I'm in Canada and when I try to take a credit card payment through the App, there is no option for a Postal Code and only shows a ZIP code. Is there a solution for this?

DJo86 · ‎October 17, 2023

Henock K · ‎October 17, 2023

Hi DJo86,

Welcome to the Community. It's essential that you receive the support you need regarding your account so that you can get back doing what you love. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd glad to help.

If your QuickBooks Online account is asking for you to enter a zip code than it sounds like you may have made it using the American website. I encourage you to contact us outside of Community for personal assistance. Our Customer Care team will be able to take a closer look at this. Here are some options available to reach out to our team.

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Let me know if you have questions, I'll be happy to help.

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I'm in Canada and when I try to take a credit card payment through the App, there is no option for a Postal Code and only shows a ZIP code. Is there a solution for this?

I'm in Canada and when I try to take a credit card payment through the App, there is no option for a Postal Code and only shows a ZIP code. Is there a solution for this?

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