To clarify from the start, I am a business located in Canada with all of my transactions occurring in Canada. Also, this is equal parts of a rant and a question.
I need to accept payments outside of my office location. I have loaded the mobile app on my iPhone but it does not provide the option to select a payment type from the invoice. After much searching (and a call to support who told me to uninstall and then install again) others have told me this is an iPhone lack of feature in the app. I have since installed the app on an android device and the payment feature now appears so I can manually enter the CC information.
I would like to add the CC reader to my device as advertised on the QuickBooks page. All of the Google links point me to pages that support the GoPayment app which apparently is not available in Canada. Also, the reader that shows up in these searches also promotes the "first device" is included in your subscription but I have now found that this is not available in Canada and that no reader is even available for purchase in Canada.
WOW Intuit! When are you going to support retail commerce in Canada? You seem to be pushing people to use Square and then "import" the data from Square to QuickBooks. I need a single source of data collection and processing. As a small business I want to focus on my business as well as ensuring that I can accurately and efficiently process my books. Relying on multiple applications and data importing is prone to failure (as evidenced in your last update to the Square import app). Canada is not some far off land with obscure and radically archaic systems. When will you not only provide mobile POS functionality in Canada as you do in the USA through GoPayments, educate your support personnel on the differences for Canadian users and ultimately eliminate the need to "import" from 3rd party payment processors via the addition of card reader support for your application?
