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Jasonclassic
Level 1

Quickbooks does not recalculate the due date when the invoice date is changed.

This is a common error for my company and makes it impossible to use payment reminders accurately.

Example:

The client is under Net 30 terms

Draft invoice is created January 1, 2020 but not marked as final.

Quickbooks records the due date as January 31, 2020

Invoice goes under review and several revisions before being release to the client on January 15, 2020. At this time the invoice is marked as final and the invoice date is set at January 15, 2020

Quickbooks makes no adjustment to the due date.

On January 31, 2020 Quickbooks requests to send a payment reminder to the client (two week before the invoice is due)

There is no way to manually adjust this due date as the customer has account wide due date settings.

In some cases invoices are listed as due before they are even released to a client, which flags the system for immediate payment reminder.

1 Comment 1
JamesM
QuickBooks Team

Quickbooks does not recalculate the due date when the invoice date is changed.

Hi there, 

 

I appreciate you reaching out to the Community. I want to make sure you get the support you need with this. I recommend contacting our specialists using this link here. One of our agents will be happy to take a closer look at your account and give you the support you need with payment reminders. 

 

Let me know if you have other questions by leaving a comment below. 

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