I am trying to inactivate an account that has a zero balance but I am being told there is a balance and I cannot inactivate it.

Hello steve75,

You'll want to verify if the account isn't set to multi-currency. We can start at pulling up the Balance Sheet report to get this resolved. Let me guide you through how.

1. Click Reports.
2. Type "Balance Sheet" in the Find report by name field.
3. Change the Report period.
4. Click Run report.

Once done, locate the account you want to make inactive and resolve the balance.

I've got an article that you can read for more information about: Remove accounts you no longer use.

You can also visit our page if you need future help regarding: Banking.

Please leave a comment anytime if you have additional questions.

Thank you for your reply, but I do not see how it helps. The balance is already zero and I do not see a spot to check about the multi-currency.

Thanks for getting back to us, @steve75.

Let me provide some information about inactivating an account with zero balance and help you from there.

As what my colleague ShiellaGraceA refers to is that there's a possibility that a foreign balance still presents regardless of the zero balance shows on the Chart of Accounts.

Since you don't have Multi-Currency, I'd suggest running a report, like Balance Sheet or Profit and Loss. This way, you can make sure that the account shows in the report.

If the account shows in the report, you can proceed to let QuickBooks do an adjustment when you inactivate the account. After which, you can check the deleted account to know the adjustment. To do that, you'll need to activate the account first to determine the transaction. Here's how:

1. Go to Chart of Accounts.
2. Click the Gear icon on the page.
3. Put a check-mark in the Include inactive box.
4. Find the account, then click Make inactive.

Once done, click the View register from the Action column to determine where the balance showing. To fix it, you can manually delete the adjustment.

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.  

Fill me in if you have further question. I’ll be around if you need any help.