I tried opening and invoice on my own android phone. I click on View Invoice in the email, it takes me to the quickooks portal. Then I expand where it says:"View Invoice and more info". From there, click on the View Invoice button and nothing happens?

Hi ngagnier-gmail-c,

Welcome to the Community! Using QuickBooks Self-Employed's mobile app makes if easy to take your work wherever you go, giving you greater flexibility. I want to ensure that you're able to access the app's features without any issues. 

The first thing I recommend is closing out and reopening the app. If that doesn't change anything, try accessing the app while using a different internet connection, for example, using the mobile device data connection to see if the view invoice button works then or not. 

If the first two steps don't fix the issue, you can try clearing app cache data. This won't clear your actual accounting records, as that is stored online and connected to your account itself. To clear cache and other data, you'll navigate to the Settings of your Android device, then select Apps (the wording may vary by device). You'll search for and choose the QuickBooks Self-Employed app from the list, and then select Storage. Finally, select clear data.

After clearing the cache data, if you're still unable to view the invoice, try shutting down and restarting your Android phone. If that doesn't resolve the issue, I recommend uninstalling and reinstalling the QuickBooks Self-Employed mobile app, as this can fix many glitches within the app. 

If those steps don't resolve the issue either, I recommend contacting QuickBooks Self-Employed support outside of the Community so that they can work one-on-one with you to determine the issue and escalate this if needed. You can reach them using the chat link here.

Have a great day! 

Thanks for the reply. I cleared the app data and it doens't help. But I'm asking this question because my client are also unable to view their invoice their phone from the email I send them. They dont have the quickbooks apps installed...Trying the chat get a blank page after submitting my question.

Hi ngagnier-gmail-c, 

Thank you for share those additional details. If your client is having issues seeing the invoice as well, then we'll need to get you in touch with QuickBooks Self-Employed support so that they can determine what's going on. Please try clearing the cache and cookies from you internet browser by following the instructions found in this link here. The article mentions QuickBooks Online, but the instructions are based on the internet browsers and not the QuickBooks program. Once you finish this, please try accessing the chat again. You can also try opening the chat link in a private/incognito window as well. 

Please let me know if this helps!