When I Receive Payments for a particular customer against an invoice, for some reason it isn't marking the invoice as paid. As such, I have a ton of "Past Due" invoices for this client even through they've all been paid. These don't show up in the running balance for the customer, nor do they show up on any A/R report. I only noticed it because when I go to receive another payment, the list of "unpaid invoices" goes back to 2017!
When I go to the Customer Center and click on that customer, I can find the original invoice which shows the full payment applied with $0 balance due (but is still stamped PAST DUE). I can also find the original payment and when I click on that, the screen shows the original amount of $7,500 but an amount due of $15,000 and a payment of $7,500. If I click on a different payment, I can still see the big list and the amount due has reverted back to $7,500. Something is doubling the amount due column when I go into the payments.
I tried the online chat and we ran File Doctor but that was all they could do and wanted to escalate it to the one time help. Before I pay for that, does anyone have any ideas on how to fix this glitch?
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