Hi there, Mira. Let's determine why your transactions, such as unpaid invoices, aren't showing in your QuickBooks Online mobile app.
Before we proceed, please ensure that you're accessing the correct company file.
Then, let's check if any filters, like date ranges or statuses, are preventing your transactions from being visible.
Here are the steps to follow:
- Tap on More, then All.
- Choose Invoices, and then check the Status and Date filters.
If the issue continues, I recommend logging out of the app and then refreshing or clearing its data to ensure it runs more smoothly.
For iOS devices, follow these steps:
- Open your Settings, then tap General.
- Tap iPhone Storage. Choose the QuickBooks app.
- Click Offload App.
If you're using Android, here's how:
- Proceed to the Home menu or tap the three dots in the upper right corner.
- Tap on Settings, then select Refresh Data.
- Press Yes.
After completing these steps, please log back in to the QuickBooks Online mobile app to see if the transactions appear.
You can add a comment below if you have further queries. We're always here to assist you.