Hi VanessaSmart24,
Thanks for reaching out to us here. It's essential that you're able to sync TSheets with QuickBooks Desktop, without delay. In this situation, I feel you would benefit more by contacting our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri: 9am-8pm ET. With your consent, they'll connect with you virtually and review the issue in more depth, and assist you with accomplishing your QuickBooks goals as soon as possible!
If you have any other questions, feel free to reach out again. We would be glad to help!